Ocoa Shipping Policy

Thank you for visiting and shopping with us at ocoabeauty.com.

Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

Domestic Shipment processing time is within 3-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY

Estimated shipping charges for your order will be calculated and displayed at checkout. Please give 2 to 5 business days for delivery after your order has been processed.

FREE SHIPPING POLICY:

You can enjoy free domestic shipping on orders of $80+ from the United States. No promo needed. Please note, this offer cannot be combined with any other discount. Unless we have a store wide special sale, restrictions apply and at the discretion of Ocoa.  See Domestic Shipping Policy for more information on how long domestic shipping takes. 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Ocoa ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Please indicate your address is a P.O. Box when filling out your shipping details. P.O. Box addresses can only receive packages using United States Postal Services (USPS). 

LOST OR DAMAGES TO PACKAGING

Ocoabeauty.com is not liable for any lost or damaged package during shipping. Please contact the shipping carrier to file a claim for the lost package. USPS Priority Packages and UPS Ground/ Next Day include a $100 shipping insurance. USPS First Class Packages or USPS Parcel Select Ground do not have shipping insurance coverage.  Please see our Refund Policy for additional information. If you have an inquiry or like to contact us, please email us at hola@ocoabeauty.com.

INTERNATIONAL SHIPPING POLICY

We offer international shipping to CANADA. Other countries will be added soon. Please sign up for our newsletter to find out when other countries are added for shipping.

Shipping charges for your order will be calculated and displayed at checkout. Different options will be available, please choose accordingly. 

PLEASE NOTE: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Ocoa is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you don't receive a shipping confirmation email, contact us at hola@ocoabeauty.com. We can resend your shipping confirmation and tracking.

If you haven’t received your order within 14 days of receiving your shipping confirmation email and you think your order might be lost or stolen. Please contact the shipping carrier to file a claim for the lost package.