Refund policy
OCOA Returns & Refund Policy
At Ocoa, we want you to feel confident in your curl journey. If a product isn't the right fit, we’ve streamlined our process to be as sustainable and effortless as possible.
30-Day Happiness Guarantee
If you are not satisfied with your purchase, you may request a refund within 30 days of your delivery date.
Our "Keep It" Sustainable Policy: To reduce our carbon footprint and maintain hygiene standards, we do not require you to ship liquid products back to us. If your refund is approved, we encourage you to gift the product to a "curl friend" or donate it to a local shelter.
How to Request a Refund
We’ve made it easy to manage your request through our automated portal:
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Log In: Visit your customer portal
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Select Items: Choose the items from your order history that you wish to return. We only accept first time orders.
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Submit Reason: Provide a brief reason for the request. For damaged items, please upload a photo directly to the portal.
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Review: Once submitted, our team will review your request within 2–3 business days. You will receive an automated email notification once your refund is processed.
Refund Details
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Credit: Approved refunds are issued to the original form of payment.
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Processing Time: Please allow 5–10 business days for the credit to appear on your statement. Please allow several business days for the refund to appear on your account, depending on your financial institution.
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Shipping: Original shipping fees are non-refundable.
Final Sale & Exceptions
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Accessories
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Gift Cards & Samples: These items are final sale.
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Marketplace Orders: This policy applies only to orders placed on ocoabeauty.com. For purchases made via Amazon, Ulta, or TikTok Shop, please initiate your return through those specific platforms.
Any questions, please email us at support@ocoabeauty.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ocoabeauty.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ocoabeauty.com for shipping back details.
Shipping
To return your product, email us at support@ocoabeauty.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
