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FAQs

General

Ocoa means a place between mountains in the extinct indigenous Taino language. Ocoa is a city in the Dominican Republic (DR) and also our mom’s hometown. Read more About Us.

Ocoa is based in Reading, PA. Our products are manufactured in Pennsylvania in an FDA registered and inspected facility that utilizes GMP protocols.

Our ingredients are naturally sourced with a commitment to create quality non-toxic products. For us, clean means CLARO, from our formula, to scent, to how it feels on your hands and on your hair.  A “no” list that goes beyond sulfates, parabens and silicones. Learn more on our ingredients page

Absolutely NOT. We welcome all curly hair self-loving women (and men)  into our sisterhood of gorgeous curls. Our brand is inspired in the Dominican Republic, our hometown. However, as curly women we all face the same challenges and issues with our curls (most since childhood).  That's why we created Ocoa. Our purpose is to honor curly-haired women, like you, while we help you find confidence in your authentic natural beauty by using luxe, clean, minimal ingredients that actually work.

Our products are designed for wavy and curly hair. Our customers with type 2 A and 4 A curl textures have amazing results. Learn how to style your curl type by doing our Curl Quiz. We will show you exactly what to do!

To help you enjoy the best results, we created a Curl Quiz which will help explain the steps to use the products based on your curl type. We want you to take control of your curl routine, try the Curl Quiz and then tag us on social with your results @ocoabeauty.

Yes, we do. First time customers can try our product samples for free. Please use code GRATIS at checkout, there is a small shipping cost depending on your zip code.

No at the moment. However, this is a popular request and we are looking for ways to include bigger sizes soon. 

Yes, it is 100% recyclable and we have a commitment to using only eco-friendly and sustainable shipping supplies. Our scalp massager is 90% biodegradable made from wheat straw. Our tote bag is made out of 100% recyclable cotton. As a small company we are always looking for solutions to become more sustainable.

OCOA products can be found online and in a limited amount of retail locations. Let us know when you want to see us next? Tag your favorite salon or retailer on social media by using @ocoabeauty.

Online Ordering

All orders will receive a confirmation email with tracking information. Orders ship within 3 to 5 business days of processing. If you did not receive a confirmation please email us at hola@ocoabeauty.com.

We only offer free shipping during special sales. Make sure you subscribe to our newsletter to receive the latest news and offers.

Visa, Mastercard, American Express and Paypal are all accepted methods of payments.

We ship outside the USA to Mexico, Canada and a few countries in Europe. At check out, once you enter your address the system will calculate prices and customs fees.

For safety and sanitation purposes we cannot accept used products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Visit our Shipping & Returns page for more info. Want to try us first? You can purchase a sample size here.

If you have questions about your order, credit charges or returns and refunds please contact us at hola@ocoabeauty.com. Please also see our Shipping & Returns policy.

Our Ingredients & Products

Check out our Ingredients page for a full list of ingredients we love. Also see a list of unquestionably NOT allowed ingredients for a list of ingredients we avoid in our formulas.

We use a blend of Gluconolactone, Sodium Benzoate and Calcium Gluconate. Both Gluconolactone and Calcium Gluconate are derived from non-GMO corn and Sodium Benzoate is the salt of benzoic acid, although is synthetically derived, is a gentle alternative to formulations and acceptable for use across many natural standards.

Yes, we wanted to have a pleasant soft scent but making sure all of our scents were 100% Natural and Phthalates free. Our scent is based on a blend of tart grapefruit, sweet orange and sour lemon.

All of our formulas are vegan and cruelty free, tested only by other curly women just like you.

All of our formulas are plant based/vegan.

All of our formulas are gluten free.

Our curl cream and styling gel are not formulated with nuts or coconut ingredients. Our Shampoo  does include a surfactant that is coconut derived. Our conditioner has an ingredient that is coconut derived as well. We do not include coconut oil in any of our products. However, it is important to note, our products are manufactured in a facility that does use nuts and coconut ingredients. Everything is safely sanitized for each product but we cannot control cross contamination.

Each OCOA product has a 24 month shelf life when unopened. After opening our products it maintains freshness within 12 months.